The Fossil Cartel Shipping Policy
How long will it take my order to arrive?
What happens if my package is lost or stolen?
We take pride in how fast we ship out our orders. Handling time can take 1-3 business days but most of our orders are shipped same day. We ship our packages via USPS and UPS from Portland, Oregon (where we are located!) If your package weighs over 40 pounds, we will find the best shipping rate and authorize the transaction with you before shipping and the sale of the item, depending on the location and individual countries custom law. Please be patient. We have no control over postal delays, or holdings at customs.
We offer faster shipping as well as signature confirmation via the “Shipping” category during checkout. Customs fees are determined by the country we’re shipping to. Fees + additional charges are completely out of our control. We do not tamper with customs information, it is against the law. The Fossil Cartel is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held responsible for any restrictions, duties, taxes, and any other fees collected from the destination country. Please make note that we cannot be held responsible for lost orders, orders held up in customs, import fees, tariffs, stolen items, or undelivered items in regards to your shipment. It is our job to get the package to the post office and from there it is in their hands, not ours. If an order has yet to arrive, we ask that you please contact your local post office first with the details sent to you in regards to your order. Please check the rules and regulations in regards to your country before ordering from us.